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In times of crisis, organisations search for
silver bullets to fix issues, and spend weeks
analysing data in search for it..
Analysis however falls short when problems
are complex
and multi-variable, and many companies exhaust
teams and time
over-rationalising in search for the perfection
solution.
Solution-focussed work offers a powerful alternative
to explanation
search : like a powerful antibiotics kills all
germs and make lab analysis
irrelevant, a timely and powerful 80% solution
often addresses the
opportunity better than a hypothetical water-tight
100% solution -
and can be improved along the way
Solution focussed work welcomes the subjectivity
of individuals,
and therefore unleashes their creativity - many
great solutions can be
offered to a problem as long as academic perfection
is not the goal.
Analytical thinking becomes only marginal to
solution finding - creative
synthetizing is about leaving the details, seeking
connection between
facts, to capture the big picture, and uncover
a cut-through solution
that addresses it. We call this a solution
leap.
- In the late 90s, Benckiser, the world
number one for automatic
dishwashing detergents, invested millions
to find a powder that
would be efficient, safer for consumers, but
whose price would
maintain their profitability. A seemingly
impossible challenge
- Ultimately, the Company changed gear and
totally refocussed
its sales to tablets, a safe and efficient
product form for which
consumers accepted to pay a premium.
- This solution
leap totally redefined the market, boosting
shares
and profit and making the original problem
almost irrelevant.
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